Last Updated: 14 June 2021



1.1 Upon placing an order, you will receive a confirmation via email from the Company to ensure that the order has been received and is being processed.

1.2 Orders are only confirmed for shipment once you receive a confirmation email of the same.

1.3 Subject to clause 1.2, we will begin assembling the order for delivery. An additional shipment notification may be shared with you, via email, when your order has been sent out for delivery.

1.4 All orders are confirmed upon receipt of relevant payments by the Company. Please note that credit card payment processing may take up to three (3) business days, depending on the accuracy of the information provided.

1.5 If an order has been placed using ‘Cash on Delivery’, and items for that particular order are out of stock, then the shipment will only occur once the order items are available.



2.1 All successfully placed orders shall be processed within seven (7) working days subject to clause 1.4.

2.2 Orders are not shipped or delivered on weekends or public holidays in the United Arab Emirates.

2.3 In the event of a high volume of orders, shipments may be delayed by at least an additional three (3) working days.

2.4 Should there be a significant delay in the shipment of your order, the Company will notify you via email.

2.5 The timelines indicated by the Company for order deliveries shall not be binding, unless agreed otherwise in writing.

2.6 The Company shall not be held liable or responsible for any delays in deliveries due to any events of force majeure or due to events which make the delivery considerably more difficult to fulfill.

2.7 You hereby agree and acknowledge that the Company does not guarantee delivery within the exact timelines proposed on the orders.

2.8 In the event you fail to accept the delivery of an order on its due date, the order items shall be returned to the Company and rescheduled for an alternate date and time.

2.9 Subject to clause 2.8, such alternate date shall be arranged by the Company at your sole risk and cost.

2.10 You are requested to not accept any deliveries if the order packaging appears to be opened or tampered with.



3.1 The Company shall not assume any liability for the payment of any customs, taxes, levies, charges or otherwise (“Fees”), applied to your order.

3.2 All Fees paid during, or after shipping, shall be the sole and exclusive responsibility of the customer.



4.1 The Company maintains the right to refuse orders placed by you, at any point, including without limitation:

  • Customers being unreachable by the Company to confirm the order;
  • Technical issues related to orders; or
  • Inappropriate or unethical behaviour towards the Company or its staff.

4.2 In case the order is refused by the Company, all refund requests must be directed to



The Company shall not assume any liability regarding the following:

  • Any losses incurred by you upon refusal of an order;
  • Unsuccessful delivery made to an unavailable customer;
  • Your failure to confirm the order;
  • A delay in order delivery due to circumstances beyond the reasonable control of the Company;
  • Product unavailability; or
  • Delays incurred due to the inability or failure of the Company’s logistics partner to fulfill the requested delivery.



6.1 These Terms shall be governed by, and construed in accordance with, the laws of Sharjah Media City Free Zone and the applicable federal laws of the United Arab Emirates.

6.2 The Parties irrevocably agree that the Sharjah Courts shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims).